U.S. Embassy in Nigeria upgrades visa services, opens new website

In a significant move aimed at improving visa processing for applicants, the U.S. Embassy in Abuja and the U.S. Consulate General in Lagos have officially transitioned to a new visa services provider.

This change comes with the introduction of a revamped official website, allowing applicants to easily schedule their interview appointments here.

According to the Embassy’s announcement on Tuesday, the enhanced website features a user-friendly interface where individuals can create accounts, pay visa application fees, and book appointments online. Additionally, it offers comprehensive support services for both U.S. visa applicants and American citizens.

For those seeking immediate assistance, the new online chat feature is available, providing users with prompt responses to their inquiries. The website also outlines information regarding operational hours and various communication methods.

Starting August 26, 2024, all applicants with interview appointments must utilize the new visa services website, which is already operational. This platform will facilitate not only appointment scheduling but also fee payments and customer service interactions.

The Embassy’s statement emphasized, “We have moved to a new visa services provider! You can now schedule interview appointments on the new website.”

Further elaborating on the website’s capabilities, the official statement noted, “This newly enhanced site is the official U.S. website where you can create your account, pay your visa application fee, and schedule your U.S. visa appointment online. Information services for U.S. visa applicants and American Citizens are also available now to support you.”

For those with pressing questions, the embassy encouraged users to “set up your account and try our online chat application! Please see the Contact Us page for operational hours and methods.”

The U.S. Department of State’s Bureau of Consular Affairs website remains a vital resource for visa information, accessible at [ng.usembassy.gov](https://ng.usembassy.gov/).

The announcement, made on July 29, 2024, reassured applicants that all nonimmigrant visa interview appointments would continue to be valid despite the transition to the new provider.