“How Eniolorunda transforms services at Nigerian Consulate in Atlanta” — Chidi-Ogbolu

A Nigerian woman, Oluwakemi Ayodeji Chidi-Ogbolu, has commended the transformation at the Nigerian Consulate in Atlanta.

While sharing her experience when she visited the consulate to renew her passport, Chidi-Ogbolu revealed that the consulate has become a model of efficiency and customer service.

She appreciated the exceptional leadership of Mrs. Stella Maris Eniolorunda, Head of Immigration.

According to Chidi-Ogbolu seismic change was palpable during her recent visit for a passport appointment, “a process I had once dreaded due to previous horrendous experiences.”

“During my last visit, the ordeal was nothing short of chaotic,” she said, “The staff treated people poorly, and many who arrived after me were attended to first. I recalled Anticipating another grueling day, I had even booked a hotel room, expecting to spend the entire day at the consulate.”

She added, “To my utter astonishment, the scene that greeted me was one of order and efficiency. People were being attended to swiftly, and the atmosphere was markedly different. While waiting, my anxiety was noticeable, prompting a kind woman to ask if I was okay. At first, I brushed her off, conditioned by past experiences to expect poor service. However, her persistence led me to share my concerns.”

“She reassured me that things had changed,” I noted, and indeed, the improvements were substantial. The woman, who I later discovered to be Mrs. Stella Maris Eniolorunda herself, was personally attending to everyone in the queue. Her hands-on approach and genuine commitment to service were evident.

She stated that Mrs. Eniolorunda’s leadership has been transformative, bringing efficiency, respect, and proper conduct to the office.

“This lovely woman has changed the face of service and has instilled respect and proper conduct into the Atlanta office,” I observed.

The consulate now operates on a first-come, first-served basis, eliminating the need for special connections or backdoor dealings.

“My passport process, which I feared would take all day, was completed in less than two hours, even though I was number 87 in line. Remarkably, I didn’t need to rely on my brother in Nigeria to expedite the process, a stark contrast to previous visits where resolving issues required knowing someone on the inside. This time, I handled everything without his help, and I’m relieved,” she shared.

Chidi-Ogbolu remarked that the improvements have not only saved time but also money. “I canceled my hotel booking, saving $202, and left the consulate feeling profoundly grateful. Mrs. Eniolorunda, who has been in her role since last year, deserves immense recognition for the positive changes she has implemented. Her work has not gone unnoticed, and the Nigerian community, the Ministry of External Affairs, and all stakeholders are indebted to her for the fantastic job she’s doing.”

For anyone new to the U.S. and in need of consular services, the Atlanta office now comes highly recommended.

“Mrs. Eniolorunda deserves recognition for the positive changes she has brought. Nigeria got this one right!”